Privacy Policy (UK GDPR Compliant)
Effective Date: 1 December 2025
1. Introduction
SHATRO LTD (“Company,” “we,” “us,” or “our”) is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website or contact us.
By using our website, you agree to the terms described in this Privacy Policy.
2. Data Controller
The data controller responsible for your personal data is:
SHATRO LTD
5 Brayford Square
London, England, E1 0SG
United Kingdom
Email: info@shatro.co.uk
Tel: +44 7833 408884
3. Personal Data We Collect
Data you provide through the contact form or email:
- Name
- Email address
- Phone number
- Company name (if provided)
- Any additional information you choose to include in your message
Automatically collected data:
- IP address
- Browser type and version
- Device information
- Pages visited and interaction behaviour
We do not intentionally collect special categories of personal data.
4. How We Use Your Information
We use your personal data to:
- Respond to your enquiries
- Provide information about our services
- Maintain business communication
- Improve our website and user experience
- Ensure website security
- Comply with legal and regulatory obligations
We do not use your personal data for marketing without your explicit consent.
5. Legal Basis for Processing (UK GDPR Article 6)
We process your personal data on the following legal bases:
a) Consent
When you submit information through our contact form.
b) Legitimate Interests
To respond to enquiries, improve our services, and operate our website effectively.
c) Legal Obligations
When required to comply with applicable laws or regulatory authorities.
6. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data.
We may share your data only with:
- Trusted service providers assisting with website hosting, analytics, or communication
- Professional advisers such as lawyers or accountants
- Regulatory authorities when required by law
All third parties handling your data must comply with UK GDPR.
7. International Data Transfers
If any third-party providers process data outside the UK, we ensure adequate safeguards, including:
- UK GDPR adequacy regulations
- Standard Contractual Clauses (SCCs)
- Additional technical and organisational security measures
8. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this Policy or as required by law.
Typical retention periods:
- Website enquiries: up to 12 months
- Business correspondence and records: up to 6 years
After the retention period expires, data is securely deleted or anonymised.
9. Your Rights Under the UK GDPR
You have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Request erasure (“right to be forgotten”)
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us at: info@shatro.co.uk
10. Data Security
We use appropriate technical and organisational measures to protect personal data from:
- Unauthorized access
- Loss or destruction
- Alteration
- Disclosure
While no system can be completely secure, we continuously enhance our security practices.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices and encourage you to review their policies separately.
12. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect data from children.
13. Complaints
If you believe your personal data has been processed improperly, you have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
www.ico.org.uk
Tel: +44 303 123 1113
We encourage you to contact us first so we can address your concerns quickly.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated effective date.
15. Contact Us
For questions about this Privacy Policy or to exercise your data rights, please contact:
SHATRO LTD
5 Brayford Square
London, England, E1 0SG, United Kingdom
📧 info@shatro.co.uk
📞 +44 7833 408884